Each of our customers is important to us.

We believe they have the right to a fair, swift and courteous service at all times.

Tingdene recognises the value in complaints and we accept complaints openly.
A complaint is seen as an opportunity to review and evaluate the service we deliver and provide.
Our complaints procedure is clear and precise and we hope that it provides our customers with the confidence that their complaint will be treated confidentially and with no retribution.

If a customer wishes to log their own complaint they should be directed to www.tingdene-complaints.net
You can view the company complaints policy in the Resources section of this portal

If a customer would like for us to register a complaint on their behalf then you should do so by completing the form below. A copy of the complaint will also be sent to the customer upon your submission. Please ensure time is taken to capture all the details submitted by the customer and check the data captured is correct before pressing submit.

By ticking one of the boxes in Question 4. Your submission will automatically be sent to the person within that business operation that is responsible for managing customer complaints. You will also receive a copy of your submission.